QUESTIONS & ANSWERS
Q: How often should I change my engine oil and filter?
A: We recommend customers who drive in a city environment where there is a lot of stop-and-go driving to change the oil and filter every 3-5,000 miles. The main reason we recommend 3-5,000 mile intervals is that driving in stop-and-go conditions causes excessive unburned fuel and carbon build up which causes your engine oil to become contaminated. Oil is the life blood of your engine and changing it at regular intervals will increase the longevity of your engine and reduce the potential for major mechanical failures. For those who drive in highway cruising conditions we recommend changing your oil and filter every 5,000 miles or follow the manufacturers recommendations. It is important to check the oil level between services to avoid running the engine low on oil.
Q: Are your technicians ASE certified?
A: Yes, Adam is an ASE certified master technician with over twenty five years of professional experience.
Q: Are you an environmentally conscious facility?
A: Yes. We keep all used fluids, filters, etc... in sealed containers so as to be easily removed for recycling.
Q: What are your hours?
A: Monday thru Friday 8:30am - 5:30pm
Q: Do you take drop-ins?
A: Yes, if our schedule permits. However, it's always best to call and schedule an appointment for guaranteed service.
Q: Can I drop my car off/pick-up after working hours?
A: Yes, call us to make arrangements on an individual basis.
Q: How long do I need to leave my vehicle with you for a typical service?
A: For most maintenance and repairs we can usually get your car back to you the same day.
Q: Why is scheduled factory maintenance important?
A: The purpose of scheduled factory maintenance is to increase the reliability and longevity of your vehicle for long term performance. By bringing your vehicle in at scheduled mileage intervals we're able to stay abreast of your vehicle's overall condition and repair any potential malfunctions before they become a major problem.
Q: Can I wait while service is being performed on my vehicle?
A: Generally, it's best to plan on leaving your vehicle with us for at least half a day so that we have enough time to accurately diagnose and repair your vehicle. However, for simple services you are welcome to wait in our waiting room or take a stroll to Old Ballard Ave. where there are many shops, restaurants, and bars.
Q: Are you really brothers?
A: Yes, Adam is two years older than Matt.
If you have any specific questions you would like answered call us at 206.782.1320.